Terms of Use

The SpotDrop service is operated by:

Below, this company is referred to as the provider and SpotDrop as the service. The provider is registered for VAT.

SpotDrop is a cloud tool with which a business publishes its page, accepts online bookings of appointments or whole days, sends confirmations and reminders, and manages its customers and schedule.

The provider does not verify and does not warrant the accuracy of prices, descriptions, opening hours or availability entered by a business, nor the quality of the service performed.

The terms distinguish three roles, because the same rules do not apply to all of them:

• Subscriber: the person who enters into the subscription and uses the dashboard. Usually a company or sole trader, but it may be an individual.
• Consumer: a subscriber who is a natural person contracting outside their trade or profession. Slovenian consumer protection law applies to them in addition to these terms and prevails where the two differ.
• Customer: a person who books an appointment or a date with a subscriber through SpotDrop. A customer pays the provider nothing for booking.

The contract is concluded when the subscriber submits the registration form, confirms their email address and the provider opens the account. Subscribers must be at least 18 years old and have legal capacity.

The subscriber is responsible for the accuracy of the data entered and for keeping account access secure, and must report any suspected unauthorised use to [email protected] without delay.

A subscriber may grant dashboard access to its staff and is responsible for their actions as for its own.

Every new subscriber gets a 14-day free trial. No payment card is required and the trial does not convert into a paid subscription automatically.

When the trial ends the subscriber's public page is no longer visible; data is retained as described under termination. Continued use requires choosing and paying for a plan.

Current plans and prices are published on the service website. Prices are in euros and include VAT at 22 %. The exception is pay-per-use SMS and SMS packs, whose prices exclude VAT; VAT is added on top.

Subscriptions may be paid monthly or annually. Annual payment is cheaper and is charged a year in advance.

The provider may change prices. Existing subscribers are notified at least 30 days before a change takes effect, and the new price applies from the next billing period. A subscriber who does not accept the change may cancel before it takes effect.

Subscriptions are paid in advance. Card payments are processed by Stripe; the provider never sees or stores card details.

Invoices are issued electronically and are available in the dashboard under Subscription. The subscriber agrees to receive invoices electronically.

Objections to an invoice must be sent to [email protected] within 8 days of issue and do not suspend the due date of the undisputed part.

Plans include a monthly SMS allowance. Messages above the allowance are billed in arrears at the current price list. Unused monthly allowance does not carry over; prepaid message packs do not expire on monthly renewal.

Add-ons such as an extra employee or an extra location are billed monthly in addition to the subscription until cancelled.

The subscriber is responsible for having a lawful basis for sending SMS and email to its own customers. For marketing messages this is normally the recipient's consent.

The subscriber may recommend SpotDrop to other businesses with its referral code, found in the dashboard. Taking part is optional and free.

• A business that signs up with a code receives a discount on its first months of subscription, as stated at sign-up and in the dashboard.
• The subscriber whose code was used receives a credit worth one month of its plan when the referred business pays its first invoice, and another when it has paid for three months.
• Credits are deducted automatically from upcoming invoices. They cannot be paid out in cash, are not transferable and do not expire while the subscription is active.

The referred business must be new to SpotDrop and cannot be the subscriber's own business, another location of it, or a business of the same owner. A free trial without payment does not count as a referral.

In case of abuse, such as fake or self-referrals, the provider may refuse a reward or remove a credit. The provider may change or end the program; credits already earned remain valid.

External partners who are not subscribers are bound by the terms agreed with the provider when joining the partner program.

A subscriber may cancel at any time in the dashboard or by writing to [email protected]. Cancellation takes effect at the end of the current paid billing period.

The reason for this is the 14-day free trial without a card: the subscriber sees the whole service before paying anything.

If the provider terminates the contract without cause on its own initiative, it refunds the proportionate part of the subscription for unused whole months.

This section applies only to a subscriber who is a consumer. A subscriber contracting for business purposes has no such right.

A consumer may withdraw from the contract within 14 days of its conclusion without giving a reason and without cost. A clear statement sent to [email protected] is enough; the form below may be used but is not mandatory.

If the consumer expressly asks for the service to begin during the withdrawal period and then withdraws, they pay the proportionate part of the price for the service supplied up to that point. The provider refunds the remainder within 14 days of receiving the statement, using the same means of payment.

Model withdrawal form:

To: EKOCLEAN, ekološke storitve, d.o.o., Podljubelj 259, 4290 Tržič, Slovenija, [email protected]

I hereby give notice that I withdraw from my contract for the SpotDrop service.

Ordered on: ______________
Consumer's name: ______________
Consumer's address: ______________
Account email address: ______________
Signature (only if this form is sent on paper): ______________
Date: ______________

If a payment fails, the provider notifies the subscriber by email and retries. The service keeps running in the meantime.

1. After a failed payment the subscriber has the additional period stated in the notice to settle.
2. If payment is still missing after that period, the public page is suspended. The dashboard stays available so the subscriber can reach and export their data.
3. If payment is still missing 30 days after suspension, the provider may terminate the contract and delete the data under the termination section.

The provider may charge statutory default interest on late payments.

Content entered by the subscriber remains theirs. The subscriber warrants that it holds all rights needed to publish it and that it infringes no third-party rights or laws, and grants the provider the right to display and process it as needed to operate the service.

The subscriber is responsible for the lawfulness of its own business conducted through the service, including correct prices, issuing invoices to its customers, fiscal verification of invoices where required, and consumer protection rules towards its own customers.

The service must not be used for unlawful, misleading, abusive or hateful content, for unsolicited messages, for fake bookings, for attempts to bypass security, for automated scraping without permission, or to load the system beyond ordinary use.

The provider may restrict or withdraw access on breach. For a minor breach it will normally warn first and set a period to remedy it.

A customer who books through SpotDrop contracts with the subscriber, not with the provider. Cancellation rules, prices and performance are set by the subscriber, who must disclose them before the booking.

If a chargeback is raised with the payment provider and the amount is taken from the provider, the provider passes it on to the subscriber together with any processing costs.

The provider may charge a fee for handling a payment where the current price list states one. If none is stated, there is none.

Customers pay the provider nothing for booking. They are responsible for the accuracy of the details they enter and for the subscriber's disclosed cancellation rules.

The provider processes the subscriber's personal data for its own purposes as a controller. Details are in the privacy policy.

Data about the subscriber's own customers, created by bookings, is processed by the provider as a processor on the subscriber's behalf. The subscriber is the controller and is responsible for the lawful basis. The data processing agreement forms part of these terms and is concluded together with them.

The provider aims for uninterrupted operation but does not guarantee it. The service depends on third parties such as hosting, email, SMS and payments, and their outages carry over.

Maintenance is normally performed outside ordinary business hours. Planned work expected to last over an hour is announced in advance.

Support is available by email at [email protected] and is included in the subscription. It covers questions about how the service works and faults, not work the subscriber can do in the dashboard.

The provider may change, add or withdraw individual features. If a withdrawal materially reduces the usefulness of a plan, it gives at least 30 days' notice, and the subscriber may cancel within that period and receive a proportionate refund.

All rights in the service, its code, design and brand belong to the provider. For the term of the subscription the subscriber receives a non-exclusive, non-transferable right to use the service for its own business.

Copying, reverse engineering, sublicensing and reselling the service are prohibited.

The service is provided as is. The provider is liable for damage caused intentionally or by gross negligence, and for damage for which liability cannot be excluded by law, including injury to life and health.

Otherwise, and to the fullest extent permitted by law, the provider is not liable for indirect damage, lost profit, lost revenue or reputational harm. Total liability arising from a single event is limited to the subscription fees paid in the 12 months before the damage occurred.

This limitation does not apply to a consumer to the extent Slovenian consumer law does not allow it.

Neither party is liable for failure to perform due to events beyond its reasonable control, including natural disasters, fire, war, power or internet failure, large-scale cyber attack or the outage of a critical third-party provider.

If such a state lasts more than 30 days, either party may terminate and the provider refunds the proportionate part of prepaid fees.

The provider may terminate on 30 days' notice without cause, refunding the proportionate part of prepaid fees. In case of serious or repeated breach, danger to the security of the system, or prolonged non-payment, it may restrict or terminate access immediately.

After termination the subscriber's public page is no longer reachable. The subscriber has 30 days to export their data. After that the provider deletes it from live systems, and from backups within 60 days at the latest, except data it must retain by law.

Complaints about the service are accepted at [email protected] and answered within 8 days at the latest.

Complaints about a service performed by a business booked through SpotDrop are handled by that business. The provider is not a party to that contract and cannot resolve them.

A consumer may report suspected breaches of consumer protection rules to the Market Inspectorate of the Republic of Slovenia.

The provider may amend these terms. Material changes are announced by email or in the dashboard at least 30 days before they take effect. Non-material changes, such as wording or contact details, take effect on publication.

A subscriber who does not accept a material change may cancel before it takes effect. Continued use after that date means acceptance. Bookings already made are governed by the terms in force when they were made.

These terms and the use of the service are governed by the law of the Republic of Slovenia, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.

Disputes are settled amicably where possible. Otherwise, disputes with a subscriber who is not a consumer fall to the competent court in Kranj. For disputes with a consumer, statutory venue rules apply and nothing here deprives a consumer of the right to sue at the court of their domicile.

If a provision is found invalid, the rest remains in force and the invalid provision is replaced by a valid one closest to its purpose.

The Slovenian version of these terms prevails. Translations are for information only.